Politique d’expédition

Shipping Policy – Brill-Hair

At Brill-Hair, we pay close attention to the preparation and delivery of every order to ensure an experience that meets our standards of quality and excellence.

1. Shipping Destinations

Brill-Hair ships orders to:

  • us

Shipping destinations may be updated at any time.

2. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

3. Estimated Delivery Times

Estimated delivery times vary depending on the destination:

  • France: 5–10 business days

  • Europe: 7–15 business days

  • International: 10–20 business days

These timeframes are provided for reference only and may vary depending on the carrier, peak seasons, or circumstances beyond our control.

4. Shipping Fees

Shipping fees are displayed at checkout before order confirmation.

✨ Brill-Hair Special Offer
Shipping may be free as part of promotional offers or special campaigns clearly stated on the website.

5. Order Tracking

Once your order has been shipped, a tracking link will be sent to you by email, allowing you to follow your package in real time.

Customers are responsible for monitoring the tracking information.

6. Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on the destination country’s regulations.

These charges are the sole responsibility of the customer and are not covered by Brill-Hair.

7. Undeliverable Packages or Incorrect Information

Brill-Hair cannot be held responsible for:

  • Incorrect or incomplete shipping addresses

  • Unclaimed packages

  • Refused deliveries

In such cases, no refund will be issued.

8. Delayed or Lost Packages

In the event of an unusual delay or a package officially declared lost by the carrier, customers are encouraged to contact our customer support team.

Brill-Hair will assist with the necessary steps; however, refunds are not guaranteed automatically.

9. Contact

For any questions regarding shipping, please contact our customer service team at jorlax.shop@gmailcom